O'Meara Camping > Terms & Conditions

Terms & Conditions

Refund and Returns Policy for O’Meara Camping

Effective Date: 24th June 2025

At O’Meara Camping, we are committed to providing high-quality camping equipment and an exceptional shopping experience. However, we understand that there may be instances where you need to return a product or request a refund. This Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds to ensure a smooth and transparent process for our customers.

By purchasing from O’Meara Camping, you agree to the terms outlined in this policy. If you have any questions or concerns, please do not hesitate to contact our customer service team at info@omearacamping.com.

1. 30-Day Return Policy

We offer a 30-day return policy on all products purchased through our website. If, for any reason, you are not satisfied with your purchase, you have 30 calendar days from the date of delivery to initiate a return.

1.1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and free from any damage caused by the customer.
  • The item must be returned in its original packaging, including all accessories, manuals, and tags.
  • Proof of purchase, such as an order confirmation email or receipt, must be provided.

1.2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Perishable goods (e.g., food items or fuel canisters).
  • Customized or personalized products.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.
  • Gift cards or vouchers.

1.3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@omearacamping.com with your order number and reason for the return.
  2. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
  3. Ship the item back to us using a trackable shipping method. Please note that the cost of return shipping is the responsibility of the customer unless the item is defective or damaged upon arrival.

2. Damaged or Defective Products

At O’Meara Camping, we take great care to ensure that all products are delivered in perfect condition. However, if your order arrives damaged or defective, we will work with you to resolve the issue promptly.

2.1. Reporting Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. To expedite the process, include the following information in your email:

  • Your order number.
  • A detailed description of the issue.
  • Clear photographs of the damaged or defective item and its packaging.

2.2. Resolution Options

Once we receive your report, we will review the issue and offer one of the following resolutions:

  • A replacement product at no additional cost.
  • A full refund to your original payment method.
  • Store credit for future purchases.

2.3. Return Shipping for Damaged Items

If a return is required, we will provide you with a prepaid return shipping label. Please ensure that the item is securely packaged to prevent further damage during transit.

3. Exchanges

We understand that you may need to exchange a product for a different size, color, or model. O’Meara Camping offers free exchanges within 30 days of purchase, provided the item meets the eligibility criteria outlined in Section 1.1.

3.1. How to Request an Exchange

To request an exchange:

  1. Follow the return process outlined in Section 1.3 and indicate that you would like an exchange.
  2. Specify the new size, color, or model you would like to receive.
  3. Once we receive and inspect the returned item, we will process your exchange and ship the new item to you.

3.2. Exchange Shipping Costs

  • For exchanges due to customer preference (e.g., size or color changes), the customer is responsible for return shipping costs.
  • For exchanges due to errors on our part (e.g., incorrect item shipped), we will cover all shipping costs.

4. Refunds

Refunds are issued for eligible returns once the returned item has been received and inspected by our team.

4.1. Refund Process

  1. After receiving your returned item, we will inspect it to ensure it meets the eligibility criteria.
  2. If the return is approved, we will process your refund within 5 business days.
  3. Refunds will be issued to the original payment method used at the time of purchase.

4.2. Refund Timeline

  • Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account.
  • If you paid via PayPal or another payment platform, the refund may be processed more quickly.

4.3. Partial Refunds

In certain cases, only partial refunds may be granted, such as:

  • Items returned with missing accessories or packaging.
  • Items that show signs of use or damage caused by the customer.

5. Return Shipping

5.1. Customer Responsibility

Unless the return is due to a damaged or defective product, customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping method to ensure that the item is safely returned to us.

5.2. Prepaid Return Labels

For returns involving damaged or defective items, we will provide a prepaid return shipping label. Please contact our customer service team to request a label.

5.3. Packaging Guidelines

To prevent damage during transit, please ensure that all items are securely packaged in their original packaging. Include all accessories, manuals, and tags to avoid delays in processing your return.

6. Restocking Fees

O’Meara Camping does not charge restocking fees for returns or exchanges. However, we reserve the right to deduct a fee if the returned item is missing components or shows signs of use.

7. Special Cases

7.1. Holiday Returns

To accommodate holiday shopping, we offer an extended return period for purchases made between November 15th and December 31st. These items can be returned until January 31st of the following year, provided they meet the eligibility criteria.

7.2. Gifts with Purchase

If your purchase included a free or discounted promotional item, the promotional item must also be returned in its original condition. If the promotional item is not returned, its retail value will be deducted from your refund.

7.3. Refused Deliveries

If you refuse delivery of a package (except in cases of visible damage), you will be responsible for the original shipping costs and any return shipping fees. These fees will be deducted from your refund.

8. Unauthorized Returns

Any returns sent without prior authorization (RMA number) will not be accepted. Unauthorized returns may be refused or returned to the customer at their expense.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact us. Our customer service team is here to assist you.

  • Email: info@omearacamping.com
  • Phone: +353 1 4534070
  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)

10. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page, and the “Effective Date” at the top of the policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

11. Governing Law

This Refund and Returns Policy is governed by the laws of Ireland. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the Irish courts.

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